Terms of sale
Art. 1 – Object of the contract
These General Conditions have as their object the purchase of products carried out remotely via the telematic network through the sales channels made available by Saros Srl with registered office in Porcia (PN) in via Aristide Gabelli, 17. The purchase and sale of products and services by electronic means is governed by articles from 45 to 67 “Consumer rights” of Legislative Decree 6 September 2005 n. 206 (Consumer Code) and by Legislative Decree 9 April 2003 n. 70 in the field of electronic commerce. The sales contract is stipulated between the purchasing customer (hereinafter Customer) and Saros srl (hereinafter Seller) and will be governed and interpreted in accordance with Italian law. This contract may be modified at any time and without notice by the Seller.
Registered office: Via Gabelli, 17 – Porcia (PN)
Phone: +39 0434 555156
VAT number: 01180560938
Art. 2. – Acceptance of these Conditions of Sale
The Customer, with the electronic acceptance of the confirmation of his purchase order, unconditionally accepts and undertakes to observe in his relations with the Seller, the general and payment conditions transcribed below, declaring that he has read and accepted all the information provided to him pursuant to the aforementioned regulations, also taking note that the Seller does not consider himself bound to different conditions unless previously agreed in writing.
The Seller considers the contract definitively concluded, except in cases of return or withdrawal, at the time of delivery of the product to the carrier for advance payments. In the case of cash on delivery orders, the contract is concluded with payment to the carrier upon receipt of the goods.
Art. 2.1 – Customer commitments
These Conditions of Sale must be examined online by the customers of the site before they confirm their purchases. The acceptance of the order confirmation therefore implies full knowledge of the Conditions of Sale and their full acceptance.
Art. 3. – Sale Prices
Art. 3.1 – Taxes and VAT
All prices indicated in the “Tot. document “in the order confirmation are expressed in Euro and are inclusive of VAT. Some users and at the discretion of Saros srl, will see partial prices with VAT excluded. Delivery costs, which may vary in relation to the chosen delivery method and the quantity / weight of the products, are specifically indicated in Euros in the Order confirmation email sent to the Customer.
Art. 3.2 – Price changes
The Seller reserves the right to change the prices of the products listed on its sales channels at any time. Any changes to product prices will not, however, be effective for Customers who have already confirmed an Order.
Art. 3.3 – Taxes for sales abroad
The prices of the products offered by Saros srl do not include any taxes, duties and taxes applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer.
Art. 3.4 – Discounted prices
In the event that a product is offered at a discounted price, the full reference price against which the discount is calculated will be indicated.
Art. 4. – How to purchase
The Customer who intends to make a purchase order for the Products can send an e-mail with the proposed products, confirm a previously received quote or indicate his request to a telephone operator.
The Customer is obliged to send the Seller the correct data for the issuance of the tax document and for the possible shipment of the goods
The images and descriptions present reproduce the characteristics of the products as faithfully as possible but must always be understood as indicative.
To confirm an Order, you must sign and respond with an acceptance to the Order Confirmation email sent by Saros srl, confirming that you have read and accepted these Conditions of Sale.
The Customer has the right to make changes or correct any errors before forwarding the acceptance of the Purchase Order to the Seller.
The Customer can cancel the order before the shipment is made by the Seller, by giving timely notice via email and by contacting our operators by telephone.
Saros s.r.l. can cancel the order at its sole discretion.
Art. 5. – Methods of payment
Art. 5.1 – Advance bank transfer
The IBAN to be used to make the transfer is indicated at the bottom of the order confirmation.
Art. 5.2 – Cash on delivery
You can pay for the order in cash and without any surcharge
and directly to the courier upon delivery of the goods. The courier will only accept cash and will not be able to give change. Payments by cashier’s checks or bank checks are not accepted. Payment by cash on delivery is active for orders with amounts below € 1,000.00.
Art. 5.3 – PayPal
The transaction is carried out by redirection on secure encrypted servers (SSL). You must log in with your PayPal credentials to confirm the payment.
Art. 6. – Invoicing and sending tax documents
For each order placed, the Seller issues an accompanying invoice or a tax receipt of the goods shipped, pursuant to art. 14 D.P.R. 445/2000. The document will be sent in digital format or through an exchange system for electronic invoicing and is intended to be sent and received by the recipient, if transmitted to the electronic address or to the unique code declared by the latter. For the issue of the aforementioned invoice, all the information provided by the Customer at the time of the order is valid. No changes will be possible after the invoice has been issued.
Art. 7. – Delivery
Saros s.r.l. accepts orders only for delivery in Italy, including the islands and in the following countries: Republic of San Marino, Vatican City, Switzerland, Spain, Germany, Austria, France, United Kingdom, Portugal and Slovenia.
Delivery costs are always charged to the customer. The amount of delivery costs payable by the Customer in relation to a specific Purchase Order is expressly and separately indicated in Euros. Any additional costs for the use of ancillary services such as telephone notice, insurance or delivery to the floor, if available, will also be indicated. On request, collection can be made at our warehouses.
In the event that the purchase order requires delivery, the purchased products will be shipped and delivered to the address indicated by the Customer. The Seller will deliver the order by couriers and / or trusted freight forwarders or, at the sole discretion of the Seller, directly by the company itself.
If the identified carrier fails to deliver the goods to the address indicated by the Customer; the Seller will take action to search for possible solutions for the delivery of the products. In the event that an agreement is made for the storage stop at the carrier’s warehouse, the Customer is required to collect the goods within 5 working days; after which, the Seller has the right to take back the goods by returning the sum paid to the Customer, with the exception of the shipping costs incurred for sending and returning the goods.
The seller is not responsible for failure or delay in delivery due to force majeure, such as strikes, holidays, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, heavy snowfalls, floods and damage to industrial machinery not dependent on the Seller.
There is a small supplement for islands and for disadvantaged ZIP codes, which is still displayed in the order confirmation.
The goods are delivered to the “street” level (or ground floor). We also inform you that assembly and installation, scrapping, collection of used items are NOT carried out.
Delivery times will never exceed those provided for by art. 54 Legislative Decree 206/2005 (Consumer Code). The delivery date means the date of the first attempt is valid even if it is not successful due to the absence of the recipient or refusal of the goods.
Art. 8. – Conformity of products
The responsibility of the order is borne by the Seller and, in the event of damage to the products occurring during transport, it will be claimed by the carrier. Upon delivery of the goods by the carrier, the Customer is required to check that:
The delivered goods correspond to what is indicated in the order confirmation;
The packaging is intact, not damaged, nor wet or in any case ruined, even as regards the sealing materials (adhesive tape or metal staples).
Otherwise, the clause “ACCEPT WITH RESERVE” must be indicated in the transport document of the carrier, specifying in pen the description of the anomaly found (eg: wet packaging, hole in the carton, dent on the carton, etc.), otherwise the Seller It will NOT accept NEITHER complaints NOR replacement of the goods.
In the event that the product has been damaged during transport, the Customer must notify the Seller within 48 hours of receipt of the goods through the assistance platform or the methods indicated in the order, detailing the damage that the product has suffered. , sending photographic documentation
Art. 9. – Guarantees
Pursuant to art. 130 of the Consumer Code, V